Refund Policy
Cancellation Policy
We accept order cancellations before the product has been shipped or produced. If your order is successfully cancelled, you will receive a full refund. Once an order has been shipped, it can no longer be cancelled.
Return Policy
We accept returns within 30 days from the date you receive your order. To be eligible for a return:
The item must be unused, unworn, and in its original packaging.
You must provide a receipt or proof of purchase.
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. We do not charge any restocking fee for returns.
Before returning any item, please contact our customer service team at [email protected] for return instructions.
Return Address:
11 Europe Street
7100 Larnaca
Cyprus
Refund Policy
Once we receive and inspect your returned item, we will send you an email notification confirming receipt. We will also inform you whether your refund has been approved or rejected.
If approved, your refund will be processed and automatically issued to your original payment method within 5–10 business days. Please note that the actual processing time may vary depending on your bank, card issuer, or payment provider.
Late or Missing Refunds
If you have not received your refund yet, please follow the steps below:
Check your bank or credit card account again.
Contact your card issuer, as it may take several business days for refunds to be officially posted.
Contact your bank, as internal processing times may vary.
If you have completed all of these steps and still have not received your refund, please contact us at [email protected].
Additional Notes
Refunds are always issued to the original payment method used for the purchase.
We recommend using a trackable shipping service or purchasing shipping insurance when returning items.
For disputes or billing issues, please contact our support team first before initiating a chargeback. We are committed to resolving customer issues quickly and transparently.