Privacy Policy
Zenyra LTD (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, create an account, place an order, contact us, or otherwise use our products and services.
Collection and Use of Personal Data
Personal data means any information that can directly or indirectly identify you. This may include your name, email address, telephone number, billing address, shipping address, order details, payment-related information, device information, IP address, and other information collected when you interact with our website.
We collect and process personal data lawfully, fairly, and transparently. We only collect personal data that is necessary for specific and legitimate business purposes, and we take appropriate technical and organizational measures to protect your information.
What Personal Data We Collect
- Information You Provide to Us
We may collect personal data that you provide when you:
- Create an account on our website;
- Place an order or make a purchase;
- Contact our customer service team;
- Subscribe to our updates or marketing communications;
- Complete forms, surveys, or other website features.
When you place an order, we may collect information necessary to process and deliver your purchase, including your name, contact details, billing information, shipping information, and order details.
Payment information may be processed by our third-party payment service providers. We do not store your full credit card details on our website.
- Information Collected Automatically
When you visit our website, we may collect certain information automatically, including:
- Device type;
- Browser type;
- Operating system;
- IP address;
- Website usage data;
- Diagnostic data;
- Approximate location based on IP address;
- Cookie and similar tracking information.
This information helps us improve our website, maintain security, understand customer behavior, and provide a better shopping experience.
How We Use Your Personal Data
We may use your personal data for the following purposes:
- To Provide Our Products and Services
We use personal data to process orders, arrange shipping, manage customer accounts, provide customer support, handle returns or refunds, and complete transactions.
- To Improve Our Website and Services
We may use personal data for analysis, research, testing, auditing, troubleshooting, and improving our website, products, services, and customer experience.
- To Communicate with You
We may use your contact information to:
- Send order confirmations and shipping updates;
- Respond to your inquiries;
- Inform you about your account or transactions;
- Notify you of changes to our terms, policies, or services;
- Send marketing communications where permitted by law or where you have provided consent.
You may opt out of marketing communications at any time by contacting us.
- To Promote Safety and Security
We may use personal data to help verify accounts, detect and prevent fraud, monitor suspicious activity, protect our website, enforce our terms and policies, and comply with applicable legal obligations.
Legal Basis for Processing Personal Data
As Zenyra LTD is established in Cyprus, our processing of personal data is subject to the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Cyprus data protection laws, including the Protection of Natural Persons Against the Processing of Personal Data and for the Free Movement of Such Data Law of 2018, Law 125(I)/2018.
We may process your personal data based on one or more of the following legal bases:
- Performance of a contract, such as processing and delivering your order;
- Compliance with legal obligations;
- Our legitimate interests, such as improving our services, preventing fraud, and maintaining website security;
- Your consent, where required by applicable law, such as for certain marketing communications or cookies.
Where processing is based on your consent, you may withdraw your consent at any time by contacting us.
Cookies and Similar Technologies
Cookies are small text files stored on your device when you visit a website. We may use cookies and similar technologies to operate our website, remember your preferences, improve functionality, understand website traffic, personalize content, and support security.
The types of cookies used may vary depending on the specific services and features available on our website.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
Disclosure of Personal Data
We may share personal data with trusted third parties where necessary to operate our business and provide our services, including:
- Payment service providers;
- Shipping and logistics providers;
- Website hosting and IT service providers;
- Customer service and support providers;
- Marketing and analytics service providers, where permitted by law;
- Professional advisers, auditors, legal advisers, or regulatory authorities where required.
We do not sell your personal data. We do not share your personal data with third parties for their own marketing purposes without your consent.
International Transfers
Where necessary, your personal data may be transferred to and processed in countries outside Cyprus or the European Economic Area. When we transfer personal data internationally, we take appropriate safeguards as required by applicable data protection laws, such as contractual protections or other legally recognized transfer mechanisms.
Legal Compliance and Protection of Rights
We may disclose personal data if required to do so by law, legal process, regulatory request, court order, or government authority. We may also disclose personal data where we believe it is necessary to protect our rights, enforce our terms and conditions, investigate fraud, protect our operations, or protect the rights, safety, and security of our customers or others.
Data Security
We use reasonable technical, administrative, and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of online transmission or electronic storage is completely secure. While we work to protect your personal data, we cannot guarantee absolute security.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing our services, complying with legal obligations, resolving disputes, preventing fraud, and enforcing our agreements.
When personal data is no longer required, we will delete, anonymize, or securely store it in accordance with applicable law.
Your Rights
Subject to applicable law, you may have the following rights regarding your personal data:
- The right to access your personal data;
- The right to correct inaccurate or incomplete personal data;
- The right to request deletion of your personal data;
- The right to restrict the processing of your personal data;
- The right to object to certain processing activities;
- The right to data portability;
- The right to withdraw consent where processing is based on consent;
- The right to lodge a complaint with the competent data protection authority.
To protect your privacy and security, we may need to verify your identity before responding to your request.
We will respond to valid requests within a reasonable timeframe and in accordance with applicable law.
Children’s Privacy
Our products and services are intended for adults. We do not knowingly collect, use, or disclose personal data from individuals under the age of 18.
If we become aware that we have collected personal data from a person under the age of 18, we will take reasonable steps to delete such information. If you believe that a minor has provided us with personal data, please contact us.
Third-Party Websites and Services
Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices, policies, or content of those third parties.
We encourage you to read the privacy policies of any third-party websites or services before providing personal data to them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technologies, or services.
Any updated version will be posted on our website. Your continued use of our website or services after the updated Privacy Policy becomes effective means that you accept the revised policy.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the information below:
Company Name: Zenyra LTD
Address: Archiepiskopou Makariou Ill, 228 AGIOS PAVLOS COURT, BLOCK A, 1st floor 3030, Limassol, Cyprus
Email: [email protected]
Tel: +44 7309045144